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Óptimo MCP at a glance

Your ServiceNow team, now with an assistant that knows your instances

What it is

A Model Context Protocol server that connects Claude to your ServiceNow instances with a URL and OAuth, with nothing to install. 732 tools cover ITSM, catalog, CMDB, flows, knowledge, IAM, integrations, portal, SLA, HR, CSM, assets, security, analytics and Agile.

Who it is for

  • ServiceNow platform owners, architects and admins.
  • Consultancies serving several clients.
  • IT and service desk managers who need data and reports.

Use cases

  • ITSM. Incidents, problems and changes: diagnosis, assignment and follow-up without jumping between screens.
  • Catalog. Catalog Items with a category, well-defined variables and fulfillment, created from the chat.
  • CMDB. CMDB health, IRE errors, relationships and MID Servers, diagnosed in minutes.
  • Development. Scripts, flows, Script Includes and Fluent SDK, validated before they reach the instance.
  • Governance. Update Sets, audit trail, roles and platform change control, fully traceable.
  • Reporting. SLA, backlog and operations reports in PDF or PowerPoint, generated from the chat.

Why Óptimo MCP

  • No installation: URL and OAuth.
  • Enterprise security: encrypted credentials, exportable audit trail, IP allowlist.
  • Quality by design: best practices enforced in code.
  • Per-client memory and PDF and PowerPoint reports.
  • Training with presentation and technical report skills.
  • Team based in Colombia, support in Spanish and English.

Plans

  • Pilot. Teams that want to try before they decide. 1 development instance or PDI.
  • Team. IT departments within one company. Multiple instances of one company.
  • Consultancy. Partners and consultancies serving several clients. Multi-client: every client’s instances.
  • Training. Add-on for any plan. Hands-on workshop on your real cases.

Next step: book a 30-minute demo at optimotech.app/en/contact