Product
An AI assistant for ServiceNow that works on your real instances
Óptimo MCP is a Model Context Protocol server that gives Claude 732 tools to query, troubleshoot and administer ServiceNow, with your permissions and your audit trail.
- tools in full mode
- 732
- tools in full mode
- in modules mode, for clients with tool limits
- 173
- in modules mode, for clients with tool limits
- guided prompts to get started
- 18
- guided prompts to get started
- installs on your machine
- 0
- installs on your machine
What a conversation looks like
Claude picks the tools, queries the instance and answers with the data and the next step. Writes to production always ask for your confirmation.
The incident is assigned to Network L2, but that group has had no active members since October 8. The resolution SLA breaches today at 5:00 PM.
I suggest reassigning it to Network L1 and notifying the group lead. Should I do it on dev?
What makes Óptimo MCP different
No installation
Connect with a URL and OAuth. Open-source alternatives need Node, npm and a terminal; here a browser is enough.
Multiple instances and clients
Register development, test and production, and as a consultancy, each client’s instances. Switch between them in the conversation.
Per-client memory
Every chat starts with the instance context: past decisions, conventions and work in progress. Nothing is rediscovered from scratch.
Quality by design
Tools enforce best practices before creating anything: catalog items with a category and a None option, routing without Business Rules, script and Encoded Query validation.
PDF and PowerPoint reports
Ask for the SLA report or the technical write-up and get it ready to share, with live instance data.
Full audit trail
Every write and every script is logged with user, instance, date and result, exportable to CSV.
Coverage by area
The tools cover the platform end to end. These are the main areas:
- ITSM: incidents, problems, changes and SLAs
- Service catalog and Record Producers
- CMDB, IRE, Discovery and MID Server
- Flows, Flow Designer and workflows
- Knowledge base
- Users, groups, roles and IAM
- REST integrations and connections
- Service Portal and Workspaces
- HR and CSM
- Assets, contracts and licenses
- Security and compliance
- Analytics, reporting and Agile
Use cases by area
See it with your own use cases
In the demo we work through the scenarios you choose on a test instance.
Book a demo