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Resources

Practical guides to ServiceNow and to working with AI

Articles, videos and webinars built from real platform problems. Two new articles every week.

Articles

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The first articles are coming soon.

Videos

Short demos by area, tutorials and ServiceNow in 60 seconds.

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Video in production

November 3, 2026

Connect Claude to ServiceNow in 5 minutes

Add the remote connector, authorize with OAuth and register your first instance. Nothing to install.

5 min · Tutorial

Video in production

November 5, 2026

Troubleshoot an incident in 2 minutes

Claude reads the incident, its history and SLAs, and suggests the likely cause and next steps.

3 min · Demo

Video in production

November 10, 2026

Create a best-practice catalog item from the chat

Category, choice variables with None and a fulfillment flow, validated before creation.

4 min · Demo

Video in production

November 12, 2026

An SLA report in PowerPoint without leaving Claude

From a plain-language request to a deck ready for the steering meeting, with live instance data.

4 min · Demo

Video in production

November 17, 2026

Security and audit: what gets logged

A tour of the audit trail, CSV export, IP allowlist and production confirmations.

4 min · Demo

Video in production

November 19, 2026

Why your query returns nothing: the query validator

A common Encoded Query mistake and how to catch it before running it.

1 min · Short

Video in production

November 24, 2026

Changes and state models explained

Why a change will not move forward and where to look in the Change Model.

1 min · Short

Video in production

November 26, 2026

Several clients, one memory per client

How a consultancy switches clients without losing the context of each instance.

4 min · Demo

Webinars

AI for ServiceNow teams: what you can do today

A monthly live webinar with a demo and Q&A. Leave your email and we will let you know the next date.

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