Training
Your team learns to work ServiceNow with AI, on its own use cases
A hands-on workshop so admins, developers and service leaders get value from Claude and Óptimo MCP in the first week. They leave with ready-to-use skills.
Add trainingWho it is for
Admins and developers
Configuration, troubleshooting and development with validation first, and how to review what the assistant proposes.
Platform leaders
Governance, audit, Update Sets and how to set usage rules for the whole team.
Non-technical roles
Service desk managers and IT managers who want the data or the report without waiting on the technical team.
Syllabus
- 1
Foundations
What an MCP server is, how Claude connects and what the assistant can and cannot do.
- 2
Instances and security
Instance registration, least-privilege roles, production confirmation and reading the audit trail.
- 3
Prompts by area
The 18 guided prompts applied to ITSM, catalog, CMDB, development, governance and reporting.
- 4
Per-client memory
How to save decisions and conventions so every conversation starts with context.
- 5
Presentations and reports
Using the presentation skill for SLA, backlog and progress reports in PowerPoint.
- 6
Technical reports
Using the technical report skill to document changes and releases with screenshots and steps.
Skills your team takes home
Presentation skill
Builds decks with your team’s structure and style from instance data.
Technical report skill
Produces technical documents for changes and releases with a cover, steps and rollback.
Format
- Live workshop, remote or on site
- On a test or development instance of your company
- In Spanish or English
- Length depends on group size and the chosen syllabus
Add training to your plan
Tell us how many people and which roles; we will propose a syllabus.
Add training