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Óptimo MCP
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MCP server for ServiceNow

Your ServiceNow team, now with an assistant that knows your instances.

Óptimo MCP connects Claude to your ServiceNow instances. Configure, troubleshoot and document just by asking, with quality rules built in and every change audited.

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  • 732 tools
  • Nothing to install
  • A team that answers
Illustration of a Claude conversation on a test instance.

For ServiceNow teams in

The problem

Too much platform time goes into repetitive work

Repetitive configuration

Catalog items, assignment rules and flows built by hand over and over, with the risk of skipping a best practice.

Slow troubleshooting

Understanding why something fails means opening five screens, reading histories and cross-checking tables. Every incident costs hours.

Manual reporting

The monthly report and the technical write-up come from exporting, pasting and formatting. Time not spent improving the platform.

How it works

Three steps and you are working

  1. 1

    Add the URL in Claude

    Add a custom connector with the server URL and authorize with OAuth. Nothing to install.

  2. 2

    Register your instances

    In the panel, add each instance with a technical user. The credential is encrypted on save.

  3. 3

    Ask in plain language

    Claude queries, troubleshoots or builds what you need, with validation first and an audit entry for every change.

Use cases

One assistant for every area of the platform

ITSM

Incidents, problems and changes: diagnosis, assignment and follow-up without jumping between screens.

See use case

Catalog

Catalog Items with a category, well-defined variables and fulfillment, created from the chat.

See use case

CMDB

CMDB health, IRE errors, relationships and MID Servers, diagnosed in minutes.

See use case

Development

Scripts, flows, Script Includes and Fluent SDK, validated before they reach the instance.

See use case

Governance

Update Sets, audit trail, roles and platform change control, fully traceable.

See use case

Reporting

SLA, backlog and operations reports in PDF or PowerPoint, generated from the chat.

See use case

Security

Built for teams that answer to security and audit

See the security pageDownload the security datasheet
  • Credentials encrypted on the server, never shown
  • OAuth 2.1 with PKCE to connect Claude
  • Audit trail of every write and script, exportable to CSV
  • IP allowlist with expiry
  • Explicit confirmation before writing to production
  • Commercial license from OPTIMO TECH S.A.S.

Training

Your team gets value from day one

Training shows how to work ServiceNow with Claude on real cases and delivers skills for producing presentations and technical reports. It also works for non-technical roles such as service desk managers.

See the training

Plans

Start with a free 7-day trial

Pilot

Teams that want to try before they decide.

Free

  • 1 development instance or PDI
  • 7-day free trial
  • Kickoff session with a specialist

Team

IT departments within one company.

Custom pricing

  • Multiple instances of one company
  • Named users
  • Exportable audit trail and IP allowlist

Consultancy

Partners and consultancies serving several clients.

Custom pricing

  • Multi-client: every client’s instances
  • Separate memory per client
  • Reports with your consultancy’s branding
See pricing and plans

FAQ

What people usually ask before the demo

Do I need to install anything?

No. Óptimo MCP is a remote server: in Claude you add a custom connector with the URL https://mcp.optimotech.co/mcp and sign in with OAuth. No Node, npm or terminal required.

Where do my data and credentials live?

Your instance credentials are encrypted on the server and never shown in the panel or in responses. The service does not store your conversations and does not use your data to train models.

What permissions does it need on my ServiceNow instance?

A technical user with the admin role or, at minimum, rest_api_explorer plus the bridge roles. We recommend starting on a development instance or PDI. On production, every write asks for explicit confirmation.

How much does it cost?

We offer a free 7-day trial plus Team and Consultancy plans. Pricing depends on the number of users or consultants; you can request a quote on the pricing page.

What support do I get?

Email support from a team in Colombia that works on ServiceNow every day, in Spanish and English. The Consultancy plan includes priority support.

Does it work with assistants other than Claude?

Óptimo MCP follows the Model Context Protocol standard and is tested with Claude on web, desktop and Claude Code. If you use another MCP client, write to us and we will review your case.

See Óptimo MCP working on a real test instance

A 30-minute demo with a ServiceNow specialist. You pick the use cases.

Book a demo