Use cases
Automate ServiceNow with AI in every area of the platform
For each area we show what you ask Claude in plain language, what Óptimo MCP does behind the scenes and what changes in your instance.
ITSM
Incidents, problems and changes: diagnosis, assignment and follow-up without jumping between screens.
“Why has incident INC0010234 been stuck for three days?”
See use caseCatalog
Catalog Items with a category, well-defined variables and fulfillment, created from the chat.
“Create an item to request VPN access with a justification and manager approval.”
See use caseCMDB
CMDB health, IRE errors, relationships and MID Servers, diagnosed in minutes.
“Why are the Linux servers from the last Discovery run not reconciling?”
See use caseDevelopment
Scripts, flows, Script Includes and Fluent SDK, validated before they reach the instance.
“Write a Script Include that calculates the remaining business time on an SLA.”
See use caseGovernance
Update Sets, audit trail, roles and platform change control, fully traceable.
“Review the "November release" Update Set before moving it to production.”
See use caseReporting
SLA, backlog and operations reports in PDF or PowerPoint, generated from the chat.
“Prepare the October SLA compliance report by group as a PowerPoint deck.”
See use caseIs your use case not on the list?
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