Automate the ServiceNow Service Catalog with AI
A solid Catalog Item takes time to build and it is easy to leave loose ends. Óptimo MCP enforces best practices in code before creating anything: an assigned category, choice variables with a None option and a defined fulfillment process.
Book a demoReal examples of what you can ask
You ask
“Create an item to request VPN access with a justification and manager approval.”
Óptimo MCP
Designs the item, its variables, category and approval flow, and validates before creating.
What changes
The Catalog Item published in the right category, with its flow and an audit entry.
You ask
“Which catalog items have no category or choice variables without None?”
Óptimo MCP
Walks the catalog and checks each item against the quality rules.
What changes
A list of items to fix and the proposed fix for each one.
You ask
“Clone the new hire item for the Mexico subsidiary.”
Óptimo MCP
Copies the item, adjusts variables and availability and follows the catalog rules.
What changes
A new item consistent with the original, ready for testing.
Rules that always apply
- No Catalog Item is created without a category.
- Choice variables include a None option.
- Fulfillment is defined with flows, not with loose scripts.
Other areas
