Automate the ServiceNow CMDB with AI
The CMDB underpins everything else and is the hardest part to keep clean. Óptimo MCP queries CIs, relationships, Identification and Reconciliation Engine errors and MID Server status so troubleshooting becomes a conversation.
Book a demoReal examples of what you can ask
You ask
“Why are the Linux servers from the last Discovery run not reconciling?”
Óptimo MCP
Reviews IRE logs, identification rules and the payloads that failed.
What changes
Error codes grouped, the cause of each group and how to fix it.
You ask
“Show me CMDB health by class and the most likely duplicate CIs.”
Óptimo MCP
Computes completeness, correctness and duplicates per class, matching key attributes.
What changes
A per-class report with the CIs to review, exportable to PDF or PowerPoint.
You ask
“The Bogotá MID Server shows as down. Troubleshoot it.”
Óptimo MCP
Checks the agent status, its last communications and logged errors.
What changes
The most likely failure category and a checklist to bring it back.
Rules that always apply
- CMDB queries are read-only unless you ask for a change.
- CI changes go through the IRE, not direct table writes.
- Encoded Queries are validated before they run.
Other areas
