ServiceNow Development with AI
Building on ServiceNow means knowing the data model of each instance. Óptimo MCP gives Claude the real metadata of your tables and validates scripts before saving them, so the code that reaches the instance is reviewable.
Book a demoReal examples of what you can ask
You ask
“Write a Script Include that calculates the remaining business time on an SLA.”
Óptimo MCP
Reads the real tables and fields, writes the code and validates it before creating it.
What changes
The Script Include on your development instance, with an audit entry.
You ask
“Build a flow with two sequential approvals and stages the requester can see.”
Óptimo MCP
Designs the flow in Flow Designer with its stages and rejection logic.
What changes
The flow created, plus an explanation of each step to review with the team.
You ask
“Review this GlideRecord: it is slow in production.”
Óptimo MCP
Analyzes the query, likely indexes and the use of GlideAggregate or setLimit.
What changes
The corrected version and an explanation of the change.
Rules that always apply
- Scripts are validated before they are saved to the instance.
- Work happens on development instances; production asks for confirmation.
- Changes land in Update Sets for review and migration.
Other areas
See the Development use case live
We will show you in a 30-minute demo on a test instance.
Book a demo