Automate ServiceNow ITSM with AI
A service desk lives on fast answers. Óptimo MCP gives Claude controlled access to incidents, problems, changes and SLAs, so your team can ask in plain language and get the data or the action, with every write audited.
Book a demoReal examples of what you can ask
You ask
“Why has incident INC0010234 been stuck for three days?”
Óptimo MCP
Reads the incident, its history, the assignment group, SLA tasks and work notes.
What changes
A diagnosis with the likely cause and next steps, without changing anything in the instance.
You ask
“Change CHG0030012 will not move past New. Check the Change Model.”
Óptimo MCP
Looks up the change model, the allowed transitions and the conditions blocking progress.
What changes
The missing transition and how to unblock it, with the option to apply it once you confirm.
You ask
“Route network incidents to the Network L2 group without creating Business Rules.”
Óptimo MCP
Proposes an Assignment Rule or a flow, validates the conditions and creates it on the instance you choose.
What changes
The rule created and logged in the audit trail, ready to review in an Update Set.
Rules that always apply
- Routing is solved with Assignment Rules or flows, never with new Business Rules.
- On production instances, every write asks for explicit confirmation.
- Every action is logged with user, instance, date and result.
Other areas
